Definitions:

-The term ‘Scallywagz Pet Services’ refers to any employee or volunteer working on behalf of Scallywagz Pet Services at any given time.

-The term ‘Owner’ refers to the person of whom the dog belongs, or who that dog’s responsibility has been charged to whilst employing the services of Scallywagz Pet Services.

 

Health and Safety:

-The owner is responsible and will ensure that all dogs are clean and free of ticks, fleas, worms, or any form of active contagious illness. 

- If ticks, fleas, worms, or any form of active contagious illness is found (or suspected) on your dog you will be informed immediately, your dog will be quarantined with immediate effect and veterinary treatment will be arranged.

- A cleaning fee of £200 to cover our premises will be applied if fleas are found on dogs, with an additional £75 per vehicle they have been transported in. These charges will be automatically applied to your invoice, they are non-negotiable and must be paid within 14 days of invoice date.

-The owner is responsible and will ensure that all pets are up to date with vaccinations. Titre testing will be accepted. Scallywagz Pet Services will not accept any dogs that have been infected with kennel cough in the past 14 days.

-You consent to the use of a crate during your dog’s stay should Scallywagz Pet Services feel it appropriate or necessary to maintain the safety and welfare needs of the dogs in Scallywagz Pet Services care; you agree that your dog is previously habituated to a crate.

-All dogs must have a secure collar, provided by the owner - the only exception will be medical advisory from a vet. Other equipment such as harnesses and head collars can also be used.

-All dogs must have identity tags provided by the owner, in accordance with the Control of Dogs Order 1992. In addition to this Scallywagz Pet Services identity tags will also be provided for all visits; these contain Scallywagz Pet Services and our contact number.

-All dogs must be microchipped, in accordance with the 2016 legislation.

-The owner agrees that when required we can use our own equipment on your pets – this can include, but is not limited to harnesses, collars, coats and leads.

 

Injury, Risk and Liability:

-Scallywagz Pet Services will make every effort to contact the owner, or designated third party, in the event of an emergency. However, we reserve the right to make decisions regarding your pet’s health; provided it is at all times acting in the best interests of the pet and on the advice of a veterinary surgeon.

-In the event of a pet requiring veterinary treatment while with Scallywagz Pet Services, the owner will undertake to pay all resulting fees including expenses incurred for each veterinary visit.

-You understand that our primary vets are West Lakeland Veterinary Group, Egremont / Whitehaven and Galemire, Cleator Moor; and that these practices will most likely be used in an emergency due to the close location and established use.

-The owner is responsible to make full disclosure of any and all characteristic problems which might make your pet unsuitable for our services – this includes health problems and behaviour issues.

-Scallywagz Pet Services will not accept aggressive animals. Dogs must not have a history of having attacked people.

-Any dog demonstrating uncontrollable or dangerous behaviour will be removed and placed in the care of the emergency contact or kennels; at the owner’s expense, plus an additional transfer fee of £100.

-Scallywagz Pet Services shall not be liable for any damage caused should your dog instigate fights with other animals, or should your dog be injured by another animal while in Scallywagz Pet Services care; this includes vet fees and third-party claims.

-The owner accepts full responsibility for any loss or damage caused by their dog whilst in Scallywagz Pet Services care.

-Scallywagz Pet Services is not held accountable for vet fees or third-party claims whilst your dog is in our care.

-Scallywagz Pet Services will follow instructions to administer medications as directed but cannot be held responsible for complications that arise as a result.

-The owner must inform us of an in-season bitch; or a bitch due to be in season. In season bitches will not be accepted for boarding with entire dogs from other households. Entire males from the same household will not be accepted during a season.

-The owner must inform us of a bitch in pup, this will be dealt with on a case-by-case basis.

 

Other Dogs and Dog Walks:

-I understand that my dog(s) will be boarded with other dogs from Scallywagz Pet Services own home.

-I understand that my dog(s) will be boarded with other dogs from different households, unless otherwise stated.

-You understand that your dog(s) will be walked with other dogs, from different households, unless otherwise stated.

-Dogs where safe will be allowed off their lead, unless you state otherwise.

-Scallywagz Pet Services will only let your dog off the lead if they feel they have good recall. You acknowledge that even well-trained dogs are instinctive and not always fully controllable by the walker even when the highest level of care is provided.

-Scallywagz Pet Services are not liable should your dog run away and/or injure themselves, cause any damage or injure a third party.

 

Booking a Service and Charges:

-The owner understands that all services must be booked via Scallywagz Pet Services website.

-Owners understand that a service is not booked unless confirmed by Scallywagz Pet Services via email, along with payment and acceptance of a 50% deposit (unless you are a regular / return customer**); deposits are non-refundable and do not count towards cancellation fees.

-Bank Holidays (plus Easter Sunday, Christmas Day, Boxing Day, New Years Eve and New Years Day, regardless of calendar day) incur an additional fee of 50%.

-Scallywagz Pet Services prices are none-negotiable and are subject to our current price list.

-Invoices are due on the date shown in the ‘payment terms’ of each individual invoice.

-A charge of 10% per day will be added to overdue invoices until paid.

-All prices are subject to change; owners will be given 30 days’ notice of any price changes.

-A consultation is required, prior to booking, for all new clients.

-All new clients will be required to complete a compulsory trial night (24 hours) prior to any Hound Holiday stay.

-Trial nights are charged at our standard rates; the level will be based on your future service use. If successful, trial night fees will be deducted from your first Hound Holiday booking. Failed trial nights will not be refunded under any circumstances.

- Dogs not already using our services are required to complete at minimum four Silver or Gold Group Expeditions in the four weeks prior to their Hound Holiday.

-The owner will be responsible for all pets’ veterinary costs; Scallywagz Pet Services shall not be required to incur these costs on your behalf.

- We reserve the right to charge your account for all damages, this charge is to cover the cost of repair or replacement; this can include but is not limited to belongings, vehicles, and premises, acquired for both business and personal use - these charges are non-negotiable and will be charged as a regular invoice.

-Boarding fees are charged at overnight rates, not day rates – this covers a 24-hour period from drop off. Additional hours can be added as day care, this will incur an additional fee.

-Owners understand that their dog(s) may share with others during the boarding period, unless stated otherwise.

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** For regular / return customers the full fee may be added to your standard invoice. In the event of cancellation, the deposit and appropriate cancellation fee will be applied.

 

Changes to Return Dates and Times:

-You understand that Scallywagz Pet Services carefully schedule dates and times to provide a service for you and other pet owners, therefore, there are no refunds or credits for early returns.

-In the event of being delayed on return, you must inform Scallywagz Pet Services immediately. We will use our best endeavours to provide continued care for your dog(s), this will be at the owners’ expense.

-If unable to care for your dog(s) at this time we will make alternative arrangements.

-You understand that alternative arrangements will first be sought through your emergency contact – failure to provide care for you dog(s) will result in them being taken to a local kennel; at the owner’s expense, this may incur additional transfer fee.

-Late collections will be subject to an additional charge.

 

Updates:

-The owner agrees to inform us of any changes regarding your contact numbers, your pet’s care needs, your emergency contact details and other pertinent information.

 

By creating a Pet Sitter Plus account or signing your Consultation Sheet you are agreeing to all Terms and Conditions, our Cancellation Policies and Privacy Policy.

 

This policy was last updated on 1/1/2023

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